I. RESERVATION Although not mandatory, advanced reservations are highly recommended.
All confirmed reservations require at least a 30% advance payment on the total due. All balances are due in full before the
rental date. Walk-in reservations are welcome. II. PAYMENT Rental fees are due in advance, on or before the rental date. We
accept Visa, Mastercard, Cash and Company Checks. Personal checks must be submitted at least 14 days
prior to the rental date. A fee of $25.00 will be accessed for checks returned due to NSF. A refundable security deposit is
require on most rentals. Damage, replacement, cleaning and/or repair fees will be deducted from the deposit. III. CANCELLATION Once reservations are confirmed, a penalty fee will be accessed
if the reservation is cancelled at any point in addition to any item specific cancellation fees. Most item quantites may be
adjusted up to 72 hours before the rental date, however, certain items with limited availability such as linens, tents, etc
will have item specific cancellation policies and penalties which will be specified when the reservation is made. Items cancelled
within 72 hours of the rental date will be subject to 100% of the rental fee.
IV. RENTAL TERMS Pricing is quoted for a one-period charge, which is generally
2 days, depending on the rental dates. Items for a weekend event may be picked up as early as Friday and returned the following
Monday. If you wish to rent items over an extended period of times, please call our office for special rates. Late fees (typically
50% of the rental rate) will be accessed for each day the equipment is unreturned past the scheduled due date. Rental
charges are based upon TIME OUT, whether used or not, so please make selections carefully.
V. CLEANING All equipment is ready to use when you receive them and must be
returned in the same manner they were rented. All food service equipment and items involving food such as china, glassware,
utensils, fountains, chafing dishes, etc should be rinsed refuse free and replaced in their delivery containers.
Linens should be dry and refuse-free to prevent mildew and staining. Additional charges are made when extraordinary cleaning
is required such as excessive staining, gum, and candle wax removal for linens, and for missing containers. A
cleaning/removal charge will be accessed on any time returned requiring extrodinary cleaning or removal of excess items such
as table, staples, ribbons, etc. Please ask a reservation specialist regarding proper care instructions for the items you
are planning to rent.
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VI. DELIVERY TERMS Standard Delivery & Pick up times must fall within our
standard business hours or MON-FRI: 9am-5pm and SAT: 9am-1pm. Exact date and timed delivery and pick up service are available
at an additional cost. Missed delivery/pick ups will be subject to a revist fee. Deliveries will be made to a mutually suitable
location. Delivery/Pick up Services do not include set up & take down services. Items are to be assembled at same location
as drop off in the original containers provided. Extra charges will be added to the standard delivery fee for
elevator, steps, areas not easily accessible to the delivery vehicle and excessive time and labor involved. VII. SET UP/TAKE DOWN SERVICES Set up and Take down service is not included
in the Delivery and Pick up and is available at an additional cost. Select items (such as tents, dance floor, staging) may
include this service at no cost. Please check with the reservation specialist when making your reservation. Set up/Take Down
services must be arranged in advance. VIII. MISSING & DAMAGED EQUIPMENT We recommend counting and inspecting
your equipment at the time of rental and report any shortages or damages immediately in order to avoid penalty
fees. If you are reporting a shortage or damaged equipment outside of our business hours, you must leave a message at
(510) 887-0727. The customer is responsible for rented equipment during their rental period and expected to return the equipment
in the same condition in which the equipment was received with the exception of normal wear and tear. The customer will be
charged the full replacement cost of missing and damaged items including linens burned, ripped, torn and ruined by stains.
Most missing items may be returned undamaged within 10 business days of the scheduled return date and customer will
be credited the replacement cost less late fees. IX. SERVICE Our company is dedicated to providing customers with the excellent
service and quality equipment. We are always open to suggestions and comments. Prices are subject to chage without notice.
We enjoy assisting you in planning your special events and making your equipment selections. Celebrate with style and satisfaction
by allowing us to fullfill your party needs. Thank you for letting us be a part of your celebrations!
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