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I.
RESERVATIONS:
1. Do I need to make a reservation and, if so, how long in advance should I reserve
the equipment?
Although it's not mandatory to reserve equipment in advance,and walk-ins are accepted, we advise
you to make a reservation at least a week or two before your event. For larger rentals, we recommend at least a month in advance.
2. What happens if I cancel my reservation?
If you have guaranteed your reservation then you will be charged a percentage of your total rental amount if the reservation
is cancelled. Certain items such as specialty linens may have a specific cancellation and restocking policy. Cancellation
policy details will be outlined for you when you have guaranteed your reservation. If a cancellation is made at the time of
the delivery or while delivery is en route, monies on the rental will not be refunded regardless of actual equipment usuage.
3. Can I make changes to my reservation?
Yes, you may make changes to your reservation before
the rental date with exception to special order items. Reservations with a delivery scheduled may be changed up to 12:00pm
the business day before the rental is due out. However, once the equipment has been picked-up or delivered you cannot make
changes regardless of actual usage.
4. Does the person making the reservation have to be the same person picking
up, receiving, or dropping off the equipment?
No, however, for your security, we require that the person making
the reservation provide us with the name of the person that is picking up/accepting/dropping off the equipment. If you are
due a cash refund for your deposit, you must specify at the time of reservation who will be collecting the refund if you are
unable to do so yourself. Only after confirming identification of the individual will we refund a cash deposit.
II. PAYMENT:
1. What type of payment do you accept?
At this time,
we are accepting Cash, MasterCard and Visa. Checks will only be accepted
from pre-authorized accounts or if submitted at least 14 days before the rental date. If you are paying over the phone, we
will need additional information such as the credit card billing address and the security number on the card. If the credit
card holder will not be present to sign the credit card receipts, a credit card authorization form and additional requirements
must be completed and submitted before the rental date.
2. When do I pay?
You are required
to pay the total amount due on or before the rental date depending on the terms of the rental.
3. Is there a security deposit?
For most rentals a security deposit required. The deposit amount will
depend on the rental total and type of equipment that is being rented. Once the rental is inspected after return, the
security deposit less any damage/shortage/cleaning, etc. fees will be refunded. Refunds are typically processed on the Thursday
following the rental return date. If damage/shortage/cleaning fees exceed the amount of the security deposit, the Lessee will
be billed the difference and the balance will be due immediately.
III. RENTAL:
1. What time can I pick up the equipment?
You
may pick-up your equipment on the rental date between 9am - 5pm on the weekdays and 9am - 1pm on Saturdays. If your event
is being held on Saturday, you may pick up the equipment on Friday and return on Monday (since we are closed on Sundays).
Either way, please inform us when making a reservation when and by what time you will be returning the equipment.
2. Why do I need to inspect & count the equipment?
In order to eliminate any discrepancies and ensure
the count and condition of the equipment, we recommend that you count and inspect the equipment along with the delivery/loading
staff before and after you rent the equipment. If you find that any equipment is damaged before usage, you must contact us
immediately in order to avoid damage/replacement charges.
3. Do I need to clean the equipment?
All equipment including, dinnerware, glassware, fountains, concession equipment, serving equipment, etc must be rinsed and
placed in the original package provided. BBQ Grills must be cleaned thoroughly before they are returned. If you have any questions
regarding the cleaning policy for any equipment, please ask when making your reservation. A cleaning charge will be accessed
for equipment returned not rinsed and/or cleaned.
4. Why do some equipment require delivery/pick-up & set-up/take-down
services in order for us to rent them?
Equipment such as Canopies, Tents, Stages, and Dance-Floors will require
delivery and pick-up because our specially trained staff must assemble the equipment in order to avoid injuries and damages.
Set-up and take-down services on these equipment are provided at no charge, however the delivery/pick-up charge will still
be accessed.
5. If I pick up the equipment will I get help in loading the equipment? Customers
picking up equipment will receive assistance in loading and unloading rented items, however, Celebrations will not be
held liable in any way for damages occuring to customer's vehicle or injury to customer as a result of these actions.
Customer must provide tie downs, ropes, tarps and other resources to secure their rented equipment as Celebrations does not
offer these items. Customers are responsible for the equipment during the entire rental period, including damages made
to items during loading, transport and use. Delivery-Pick up services are available for an additional cost.
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RENTAL
TERMS
Pricing quoted is for a one-period charge, which is generally 2 days, depending on delivery and
pickups dates. Friday or Saturday pick-ups are due back on the following Monday. If you wish to rent items over an extended
period of time, please call our office for special rates. Late fees will be accessed for equipment returned past the scheduled
due date. Charges are based upon time out, whether used or not, so please make selections carefully.
RESERVATIONS
Reservations are not required for rentals. However, we strongly recommend reservations in advance.
DELIVERY TERMS
There is a delivery charge for delivery and pick-up. In order to obtain
a minimum delivery charge, delivery and pick-up requests must fall within our business hours or MON - FRI: 9am-5pm, SAT: 9am-1pm.
Exact date and timed delivery and pick-up services are available at an additional cost. Missed delivery and/or pick ups will
be subject to a revist fee. Deliveries will be made to a mutually suitable location. Items are to be assembled at same location
for pick-up. Extra charges will be added to the standard delivery fee for elevator, steps, areas not easily accessible to
the delivery vehicle and excessive time involved.
EQUIPMENT SET UP/TAKE DOWN
Set
up and take down service is available at an additional cost. Certain items (eg: tents, dance floor, staging) may include this
service at no cost. Please check with the reservation specialist when making your reservation. Please request
in advance for items that do not include this service.
MISSING/DAMAGED EQUIPMENT
We recommend counting your equipment at the time of rental and report any shortages or damages immediately in order to avoid
penalty fees. The customer is responsible for rented equipment during the rental period and expected to return the equipment
in the same condition in which the equipment was received with the excpetion of ordinary wear and tear. The
customer will be charged for missing and damaged items including linens burned, ripped, torn, ruined by stains and so
forth. Missing items may be returned undamaged and customer will be credited the replacement cost. Please ask a reservation
specialist if you have any questions.
CLEANING
All equipment is ready to use
when you receive them. All food service equipment and similiar items such as china, glassware, utensils, chafing
dishes etc., should be rinsed, refuse-free and replaced in their delivery containers. Linens should be dry and refuse-free
to prevent mildew and staining. Additional charges are made when extraordinary cleaning is required such as extensive
staining and candle wax removal for linens, and for missing containers. Customers will be responsible for asking
the reservation specialist about the appropriate care instructions for the rented items.
PAYMENT
Rental fees are due in advance, on or before delivery or pick-up by customers. A security deposit is required on most
rentals. Damage, replacement, cleaning and/or repair costs will be subtracted from the deposit.
SERVICE
Our company is dedicated to providing first-class service and quality equipment. We are always open to any suggestions
and comments. Prices are subject to change without notice. We enjoy assisting you in planning your special events and making
your equipment selections. Celebrate with style and satisfaction by allowing us to fulfill your party needs!
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