I. RESERVATIONS

1. Do I need to make a reservation? No. Reservations are not required and walk-ins are welcome, however, advance reservation are highly advised.
2. How long in advance should I make a reservation? Equipment availabilty changes daily so although there is no specfic time peiod in which you need to make a reservation, it is recommended that you reserve as soon as possible.
3. How do I make a reservation and what do I need? You may make a reservation in person or by calling (510) 887-0727. You must be at least 18 years old, have a valid photo ID.
4. What happens if I cancel my reservation? Confirmed reservations will be charged a fee no matter when you cancel your reservation. The penalty fee depends on a variety of factors and will be set when you make your reservation. Certain items may not be cancelled within 10 business days of the rental date, such as linens, tents, etc. Any item cancelled within 72 hours of the rental date will be subject to a restocking fee equal to 100% of the item's rate.
5. Can I make changes to my reservation? Yes, you may make changes to your reservation before the rental date with exception to special order items. Most items with the expection of tents, linens, and special order items may be changed up to 72 hours before the rental date.

II. RENTAL

1. When can I pick up my order? The date & time is listed on your reservation invoice. You may pick up the items on the scheduled pick up date any time during our business hours or Mon-Fri: 9am-5pm, Sat: 9am-1pm. Although our staff will assist customers in loading their equipment, cutomers are responsible for providing their own tie downs, rope, blankets, etc. Celebrations will not be held liable in any way for damages to customer's vehicle or customer injuries during the loading and unloading process. Customers are responsible for the equipment during the entire rental period, including damages made to items during loading, transport and use.
2. Can I send someone else to pick up the equipment? Yes, however arrangments must be made in advance, please contact us at (510) 887-0727 for more information.
3. When do I have to return my order? The date & time is listed on  your reservation invoice and rental contract. The items may be returned on the scheduled return date anytime during our business hours.
4. What do I do if I notice a shortage on my order? Although you are required to verify item quantity and condition during pick up, some items such as napkins are prepackaged for sanitary purposes, therefore if you notice missing items you MUST REPORT the shortage immediately and before your event. If you are reporting after business hours, you must leave a message or you will be charged the replacement cost.
5. What do I do if the item I received is not working or it's broken? Although you are required to verify the item condition during pick up and or/delivery, you MUST REPORT DAMAGES IMMEDIATELY to Celebrations. Equipment will be replaced if one is available. If it is determined that improper handling and/or operation of equipment caused the damage, the lessee will be responsible for repair and/or replacement costs.
6. In what condition should I return the equipment I've rented? The rule of thumb is to return equipment in the same condition it was received. All items involving foods must be cleaned before return and placed in their original containers. Decorations, staples, tape, etc must by removed from rented equipment before return or a removal fee will be accessed. Linens do not require cleaning, simply remove any food particles, shake them free of confetti or decorations and store in a dry place before return. Please ask the reservation specialist information on proper equipment care when making your resservation.